(*Including by not limited to: AWSCreativeSolutions.com, Site-Keeper.com, WP-SiteMakers.com, MyWPHelpDesk.com, Hosting-Master.com and NeedaSiteMakeover.com.)
Last Updated: June 29, 2015
TERMS OF SERVICE
Before using any of the AWS CREATIVE SOLUTIONS LLC services, you are required to read, understand and agree to these terms. You may only create an account after reading and accepting these terms. THE LEGAL AGREEMENTS SET OUT BELOW GOVERN YOUR USE OF THE AWS CREATIVE SOLUTIONS LLC SERVICES (“SERVICES”). BY USING THE AWS CREATIVE SOLUTIONS LLC SERVICES YOU AGREE TO THESE TERMS, AS SUCH MAY BE AMENDED FROM TIME TO TIME AT AWS CREATIVE SOLUTIONS LLC’S ABSOLUTE DISCRETION. IF YOU DO NOT AGREE TO THESE TERMS, YOU ARE NOT AUTHORIZED TO USE THE SERVICES.
ACCEPTANCE OF TERMS
Description Of Service
The Site is an online service that offers telephone and email support to operators of websites running on single-site installations of WordPress. Services include, but are not limited to, any service and/or content AWS CREATIVE SOLUTIONS LLC makes available to or performs for you, as well as the offering of any materials displayed, transmitted or performed on the Site or through the Services.
Your access to and use of the Site may be interrupted from time to time as a result of equipment malfunction, updating, maintenance or repair of the Site or any other reason within or outside the control of AWS CREATIVE SOLUTIONS LLC. AWS CREATIVE SOLUTIONS LLC reserves the right to amend, suspend or discontinue the availability of the Site and/or any Service and/or remove any Content at any time at its sole discretion and without prior notice.
AWS CREATIVE SOLUTIONS LLC service does not support multi-site WordPress installations.
As a condition to using Services, you are required to open an account with AWS CREATIVE SOLUTIONS LLC and select a password and username, and to provide registration information. The registration information you provide must be accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your AWS CREATIVE SOLUTIONS LLC account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trade mark that is subject to any rights of another person or entity other than you without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Don’t reveal your Account information to anyone else. You are solely responsible for maintaining the confidentiality and security of your Account and for all activities that occur on or through your Account, and you agree to immediately notify AWS CREATIVE SOLUTIONS LLC of any security breach of your Account. AWS CREATIVE SOLUTIONS LLC shall not be responsible for any losses arising out of the unauthorized use of your Account. You are responsible for maintaining the confidentiality of your password and are solely responsible for all activities resulting from the use of your password and conducted through your AWS CREATIVE SOLUTIONS LLC account.
Services are available only to legal entities and to individuals who are at least 18 years old.
The term “you” or “your” as used herein shall at all times include the individual or legal entity which has subscribed to the AWS CREATIVE SOLUTIONS LLC Services hereunder, including but not limited to any and all persons and/or legal entities with which it is affiliated and/or associated, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns.
You agree that you will pay for the Services, and that AWS CREATIVE SOLUTIONS LLC may charge your payment method for any services purchased and for any additional amounts (including any taxes and late fees, as applicable) that may be accrued by or in connection with your Account. YOU ARE RESPONSIBLE FOR THE TIMELY PAYMENT OF ALL FEES AND FOR PROVIDING AWS CREATIVE SOLUTIONS LLC WITH A VALID PAYMENT METHOD FOR PAYMENT OF ALL FEES. Payments online are made through Hosting-Master.com or pay by check to AWS CREATIVE SOLUTIONS LLC.
Your total price will include the price of the product but expressly excludes any applicable taxes; such service tax is based on the bill-to address and the applicable tax rate in effect at the time you use the Services. We will charge tax only in such jurisdictions where the Services are taxable.
Prices for the Services may change at any time at AWS CREATIVE SOLUTIONS LLC’s sole and exclusive discretion. The Services do not provide price protection or refunds in the event of a price reduction or promotional offering.
USE OF SERVICES AND RENTED CONTENT
You agree that the Service may include security technology that limits your use and that you shall use the Service in compliance with the applicable usage rules established by AWS CREATIVE SOLUTIONS LLC and its licensors (“Usage Rules”), and that any other use may constitute a copyright infringement. AWS CREATIVE SOLUTIONS LLC reserves the right to modify the Usage Rules at any time. You agree not to violate, circumvent, reverse-engineer, decompile, disassemble, or otherwise tamper with any of the security technology related to such Usage Rules for any reason—or to attempt or assist another person to do so. Usage Rules may be controlled and monitored by AWS CREATIVE SOLUTIONS LLC for compliance purposes, and AWS CREATIVE SOLUTIONS LLC reserves the right to enforce the Usage Rules without notice to you. You agree not to access the Service by any means other than through software that is acceptable to AWS CREATIVE SOLUTIONS LLC. You shall not access or attempt to access an account that you are not authorized to access. Violations of system or network security may result in civil or criminal liability.
Notification of Copyright Infringement under the Digital Millennium Copyright Act (DMCA)
If you believe that your copyrighted material may have been infringed, please provide Hosting-Master.com’s Copyright Agent with the following information in writing:
A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Identification of the copyrighted work claimed to have been infringed, or if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site.
Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit us to locate the material.
Information reasonably sufficient to permit us to contact you, such as an address, telephone number, and if available, your e-mail address.
A statement that you have a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law.
A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Hosting-Master.com’s designated agent to receive notifications of claimed infringement can be reached by:
a division of AWS Creative Solutions LLC
1813 Eldorado Dr.
Garland, Tx 75042
Contact: Ken Freeman
All copyright questions concerning any of our family of websites are covered by this notification.
RELEASE AND INDEMNITY
You hereby agree to indemnify and hold harmless AWS CREATIVE SOLUTIONS LLC, its affiliated and associated companies, and their respective directors, officers, employees, agents, representatives, independent and dependent contractors, licensees, successors and assigns from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, punitive, exemplary and indirect damages), and reasonable attorneys’ fees, relating to, resulting from or arising out of, in whole or in part (i) any breach of these Terms, whether or not deemed to be material or immaterial; (ii) the use of or reliance upon the Services, by you or any person acting on your behalf or using your account or AWS CREATIVE SOLUTIONS LLC Username and password; or (iii) any material or immaterial violation of any rights, title or interests of any third party.
LIMITATION OF LIABILITY
In no event will Contractor be liable for any loss of profit or revenue by Client, or for any other consequential, incidental, indirect or economic damages incurred or suffered by Client arising as a result of or related to the design and implementation of marketing services,whether in contract, tort or otherwise, even if Client has advised of the possibility of such lossor damages. Client further agrees that the total liability of the Contractor for all claims of any kind arising as a result of or related to this Agreement, or to any act or omission of Contractor, whether in contract, tort or otherwise, will not exceed an amount equal to the amount actually paid by Client to Contractor for the design and implementation of marketing services during the twelve (12) month period preceding the date the claim arises. Client will indemnify and defend Contractor against and hold Contractor harmless from any claims by third parties, including all costs, expenses and attorneys’ fees incurred by Contractor therein, arising out of or in conjunction with Client’s performance under or breach of this Agreement. Client warrants and represents that it is the rightful owner or licensee of all content that it may provide to Contractor for implementation of marketing services. Client will indemnify and defend Contractor against and hold Contractor harmless from any claims for infringement of intellectual property, including but not limited to infringement of any copyright, trademark, patent or trade secret made against Contractor by any third party.
AWS CREATIVE SOLUTIONS LLC, WP-SiteMakers.com, Hosting-Master.com, Site-Keeper.com, MyWPHelpDesk.com and NeedaSiteMakeover.com graphics, logos, designs, page headers, button icons, scripts, service names and any other intellectual property are the sole and exclusive intellectual property of AWS CREATIVE SOLUTIONS LLC. AWS CREATIVE SOLUTIONS LLC’s intellectual property may not be used in connection with any product or service without the prior written consent of AWS CREATIVE SOLUTIONS LLC. Notwithstanding the foregoing, the images and icons available in the AWS CREATIVE SOLUTIONS LLC Press Kit may used by partners and approved third party sites in connection with providing appropriate links to the AWS CREATIVE SOLUTIONS LLC Site.
SUPPORT REQUESTS & REASONABLE USE
Support must be requested through the proper channels to be received and responded to in a reasonable amount of time. To request support please email email@example.com.
Each request is subject to a maximum of 30 minutes of development. The effort required for development is exclusively determined by the AWS CREATIVE SOLUTIONS LLC management. For work outside of the scope of the AWS CREATIVE SOLUTIONS LLC 30 minute development agreement, AWS CREATIVE SOLUTIONS LLC management may provide alternative solutions to the client including referral to the AWS CREATIVE SOLUTIONS LLC partner network.
AWS CREATIVE SOLUTIONS LLC provides 24/7 support, but provides no guarantee either express or implied on the timeframe of when a support request can or will be resolved.
Your requests are subject to approval by AWS CREATIVE SOLUTIONS LLC management or by its assigned agent.
NATURE OF REQUESTS
Requests should fall within the following categories.
Styling elements with CSS
Content population & image manipulation
Creation of basic graphics (e.g. buttons, banners, etc.)
WordPress consulting (advice and support)
Plugin installation and implementation
If you are unsure about the whether or not a request meets these criteria, submit it as a ticket to our support system and we will either accept the ticket or deny the ticket based on managerial approval.
Examples of requests which shall not meet AWS CREATIVE SOLUTIONS LLC management approval for support:
Landing page design
Custom plugin development
Custom theme development
Search marketing/SEO services
Any fix deemed by AWS CREATIVE SOLUTIONS LLC management to exceed 30 minutes effort
Certain services available may include materials from third parties. AWS CREATIVE SOLUTIONS LLC may provide links to third-party websites as a convenience to you. You agree that AWS CREATIVE SOLUTIONS LLC is not responsible for examining or evaluating the content or accuracy and does not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third parties. You agree that you will not use any third-party materials in a manner that would infringe or violate the rights of any other party and that AWS CREATIVE SOLUTIONS LLC is not in any way responsible for any such use by you.
UNLIMITED AND REASONABLE USE
The term “unlimited” is subject to a reasonable use clause. The definition of reasonable use is determined by AWS CREATIVE SOLUTIONS LLC management, at its sole and exclusive discretion. Customers deemed to be abusing the AWS CREATIVE SOLUTIONS LLC service will be contacted by the AWS CREATIVE SOLUTIONS LLC management. AWS CREATIVE SOLUTIONS LLC management retains the sole and absolute discretion to suspend service to you if we deem necessary.
TERMINATION & CANCELLATION
Cancellation can occur at anytime. You are never required to stay with us – in fact, we’d prefer you have the option to leave if you are unhappy with our service and give us feedback on how we can serve you better.
AWS CREATIVE SOLUTIONS LLC may terminate or suspend any and all Services and/or your AWS CREATIVE SOLUTIONS LLC account immediately, without prior notice or liability, for any reason whatsoever, or for no reason, including without limitation if you breach the Terms. Upon termination of your account, your right to use the Services will immediately cease. If you wish to terminate your AWS CREATIVE SOLUTIONS LLC account, you must Contact us with your termination request. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
You can contact us through the contact page or support area to issue a termination request.
AWS CREATIVE SOLUTIONS LLC reserves the right, at its sole discretion, to modify or replace the terms at any time. If the alterations constitute a material change to the terms, AWS CREATIVE SOLUTIONS LLC will notify you by posting an announcement on the site. What constitutes a material change will be determined at AWS CREATIVE SOLUTIONS LLC’s sole discretion. You shall be responsible for reviewing and becoming familiar with any such modifications. Using any service or viewing any content following notification of a material change to the terms shall constitute your acceptance of the Terms as modified.
No agency, partnership, joint venture, or employment is created as a result of the Terms and you do not have any authority of any kind to bind AWS CREATIVE SOLUTIONS LLC in any respect whatsoever. The failure of either party to exercise in any respect any right provided for herein shall not be deemed a waiver of any further rights hereunder. AWS CREATIVE SOLUTIONS LLC shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond AWS CREATIVE SOLUTIONS LLC’s reasonable control, including, without limitation, mechanical, electronic or communications failure or degradation (including “line-noise” interference). If any provision of the Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that the Terms shall otherwise remain in full force and effect and enforceable. AWS CREATIVE SOLUTIONS LLC may transfer, assign or delegate the Terms and its rights and obligations without your consent. The Terms shall be governed by and construed in accordance with the laws of The United States of America, as if made within the state of Texas between two residents thereof, the parties submit to the exclusive jurisdiction of Texas courts. Both parties agree that the Terms is the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all previous written and oral agreements, communications and other understandings relating to the subject matter of the Terms, and that all modifications must be in a writing signed by both parties, except as otherwise expressly provided herein.